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Legal
Version
1.0.0
Effective Date
23 September 2026
Last Updated
23 September 2026

Terms & Conditions

These Terms & Conditions ("Terms") constitute a binding agreement between Compileinfy Technology Solutions Private Limited hereinafter referred to as "Company", "we", "us", "our", and the entity or individual accessing or using www.cinfy.ai or the CinfyAI platform (hereinafter referred to as "Customer", "you", "your"). By accessing the website, registering for a demo, or subscribing to the Service, you agree to be bound by these Terms. If you do not agree, do not access or use the Service.

1. Definitions

  • "Service" means the CinfyAI platform, including the website, dashboards, integrations, and associated features made available by the Company.
  • "Customer Data" means data, content, and information that flows into the Service from Customer's connected third-party tools (including JIRA, GitHub, Confluence, Slack, Microsoft Teams, Salesforce, Outlook, Zoho, or other integrations) or that Customer otherwise voluntarily submits to the Service.
  • "Subscription" means the paid plan under which Customer is entitled to access the Service.

2. Eligibility and Account Registration

The Service may be used by businesses and their authorised personnel, as well as by individual users acting in their personal or professional capacity. By registering, you represent that you are at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872, that all registration information provided is accurate and complete, and that, where you register on behalf of an organisation, you are duly authorised to bind that organisation to these Terms.

3. The Service

The Company grants Customer a non-exclusive, non-transferable, revocable right to access and use the Service during the Subscription term, solely for Customer's internal business operations, subject to these Terms. The Service connects to Customer's third-party tools to provide role-based dashboards, live process tracking, and related features, and, where activated, optional AI-agent features described on the website.

4. AI Chatbot and AI Features

(a) The Service includes an AI-powered chatbot assistant and, where activated, other AI-driven features, including AI Agents (collectively, "AI Features"). AI Features are generated using machine learning and artificial intelligence technologies, including models provided by third-party AI providers (currently, Athropic and Amazon).

(b) Outputs generated by the AI Features (including chatbot responses, summaries, recommendations, and any automated actions) may be inaccurate, incomplete, outdated, or inappropriate for your specific circumstances. AI Features are provided for informational and productivity purposes only and do not constitute professional, legal, financial, technical, or compliance advice. You are solely responsible for independently verifying any output before relying on it or acting upon it.

(c) The Company does not warrant or guarantee the accuracy, reliability, completeness, or fitness for purpose of any output generated by the AI Features, and disclaims all liability arising from any decision made or action taken by you or your organisation in reliance on such output, to the maximum extent permitted by applicable law.

(d) Where AI Agent features are configured to take autonomous or semi-autonomous actions within the Service (including routing, escalation, notification, or approval-related actions), such actions are performed based on the configuration, rules, and instructions set by you or your organisation's authorised users. The Company is not responsible for the consequences of actions taken by AI Agents that are consistent with the configuration set by you, and recommends that you implement appropriate human review for any consequential or high-impact actions.

(e) You shall not, and shall not permit any third party to: (i) use the AI Features to extract, reverse-engineer, or replicate the underlying models; (ii) submit inputs designed to circumvent safety, security, or content restrictions built into the AI Features; or (iii) use the AI Features for any unlawful purpose or in a manner that violates the rights of any third party.

(f) By using the Service, Customer consents to the Company using Customer Data submitted to the AI Features, by default and in redacted/de-identified form, to analyse and improve the Service, its features, and its safety mechanisms. The Company does not use such data to train or fine-tune the underlying third-party AI models used to power the AI Features. Customer may withdraw this consent at any time through account settings, or by written notice to the Company. If Customer (or any of its authorised users) is enrolled in the Company's Pilot Program (or a similarly designated early-access or beta program), separate terms communicated by email or set out in Customer's specific order form, statement of work, or pilot enrolment agreement will govern the timing and availability of this opt-out, and such terms shall prevail over this clause for the duration of participation in the Pilot Program.

(g) As between the Company and Customer, Customer retains rights in the input data submitted to the AI Features. Subject to the section on Intellectual Property, Customer is granted a licence to use AI-generated outputs for its internal business purposes; the Company and its licensors retain all rights in the underlying AI models and technology.

5. Subscription, Fees, and Payment

  • Fees for the Service are as set out in the applicable order form, subscription plan, or invoice agreed with Customer, and are payable through our payment gateway, Razorpay, or as otherwise agreed in writing.
  • Unless otherwise agreed, fees are payable in advance for the applicable subscription period and are non-refundable except as set out in our Cancellation & Refund Policy.
  • The Company may suspend or restrict access to the Service for overdue payments, upon reasonable prior notice.
  • All fees are exclusive of applicable taxes (including GST), which shall be borne by the Customer.

6. Customer Responsibilities

Customer is responsible for:

  • Maintaining the confidentiality of login credentials and for all activity occurring under its account.
  • Ensuring it has the necessary rights and authorisations to connect its third-party tools and share the resulting data with the Service.
  • Ensuring its use of the Service, and the data made available to the Service, complies with applicable law, including data protection and employment laws applicable to Customer's personnel data visible on dashboards.
  • Configuring roles, permissions, and access levels appropriately within the Service.

7. Acceptable Use

Customer shall not, and shall not permit any third party to:

  • Reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent permitted by law.
  • Use the Service to build a competing product, or resell, sublicense, or provide the Service to third parties without the Company's prior written consent.
  • Interfere with or disrupt the integrity or performance of the Service, or attempt to gain unauthorised access to it or its related systems.
  • Use the Service in violation of applicable law or in a manner that infringes the rights of any third party.

8. Intellectual Property

  • The Service, including its software, design, "look and feel", trademarks (including "CinfyAI" and associated logos), and underlying technology, is and shall remain the exclusive property of the Company and its licensors. Nothing in these Terms transfers any ownership rights to Customer.
  • As between the Company and Customer, Customer retains all rights, title, and interest in and to Customer Data. Customer grants the Company a limited, non-exclusive licence to access, process, and display Customer Data solely to provide the Service.
  • Third-party trademarks (including JIRA, GitHub, Confluence, Slack, Microsoft Teams, Salesforce, Outlook, and Zoho) referenced on the website are the property of their respective owners. Reference to these marks is for interoperability purposes only and does not imply any affiliation, sponsorship, or endorsement by those third parties unless separately stated.
  • Any feedback or suggestions provided by Customer regarding the Service may be used by the Company without restriction or obligation.

9. Confidentiality

Each party shall maintain the confidentiality of the other party's non-public business and technical information disclosed in connection with the Service, and shall use it only for purposes of these Terms, except as required by law.

10. Data Protection

The Company shall process Customer Data in accordance with its Privacy Policy and, where applicable to a specific Customer engagement, a separate Data Processing Agreement. Customer remains the controller of any personal data contained within Customer Data made available through connected integrations.

11. Service Availability and Support

The Company will use commercially reasonable efforts to make the Service available, subject to scheduled maintenance and factors outside its reasonable control. Specific uptime commitments, support response times, and related service levels, if any, shall be as set out in a separate Service Level Agreement or order form agreed with Customer.

12. Warranties and Disclaimers

Except as expressly stated in these Terms or a signed agreement, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by applicable law. Features described as "Coming Soon" (including AI Agent features) are under development and are provided, where made available, without warranty as to accuracy, completeness, or fitness for any particular purpose.

13. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunity, arising out of or in connection with the Service. The Company's aggregate liability arising out of or relating to these Terms or the Service shall not exceed the total fees paid by Customer to the Company for the Service in the [6/12] months preceding the event giving rise to the claim.

14. Indemnification

Customer agrees to indemnify and hold harmless the Company from and against claims, damages, and expenses arising from Customer's breach of these Terms, misuse of the Service, or violation of applicable law, including in relation to the data Customer connects to the Service.

15. Term, Suspension, and Termination

  • These Terms remain in effect for so long as Customer maintains an active Subscription or otherwise accesses the Service.
  • The Company may suspend or terminate access to the Service for material breach of these Terms, non-payment, or suspected misuse, with notice where reasonably practicable.
  • Upon termination, Customer's right to access the Service shall cease, and Customer Data shall be handled in accordance with the Privacy Policy and any applicable Data Processing Agreement.

16. Changes to the Service and Terms

The Company may modify the Service and these Terms from time to time. Material changes to these Terms will be notified by posting an updated version on the website with a revised effective date, or by direct communication for active Customers. Continued use of the Service after such changes constitutes acceptance.

17. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Subject to the arbitration provision below, the courts at Hyderabad, Telangana shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms.

Any dispute, controversy, or claim arising out of or relating to these Terms, including its formation, interpretation, breach, or termination, shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement of the parties. The seat and venue of arbitration shall be Hyderabad, Telangana, and the language of arbitration shall be English.

18. General

  • These Terms, together with any order form, Privacy Policy, and applicable Service Level Agreement, constitute the entire agreement between the parties regarding the Service.
  • If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
  • Neither party may assign these Terms without the prior written consent of the other party, except in connection with a merger, acquisition, or sale of substantially all assets.
  • No failure or delay by either party in exercising any right under these Terms shall operate as a waiver of that right.

19. Contact

For questions regarding these Terms, please contact us at [email protected].