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Legal
Version
1.0.0
Effective Date
23 September 2026
Last Updated
23 September 2026

Delivery Policy

CinfyAI is a cloud-based, subscription software-as-a-service ("SaaS") product operated by Compileinfy Technology Solutions Private Limited (CIN: U72200AP2022PTC121508), accessible via www.cinfy.ai. As the Service is delivered electronically, there is no physical shipment of goods. This Delivery Policy explains how access to the Service is provisioned.

1. Mode of Delivery

  • The Service is delivered electronically through account provisioning and online access; no physical products are shipped.
  • Upon successful payment/subscription confirmation (or execution of a signed order form for enterprise Customers), account credentials and/or access instructions are provided to the registered email address, ordinarily within 24-72 hours of confirmation.
  • Onboarding, including connecting integrations (JIRA, GitHub, Confluence, Slack, Microsoft Teams, Salesforce, Outlook, Zoho, etc.) and configuring role-based dashboards, is completed by Customer, with support from the Company's onboarding team where included in the Subscription plan. The Company’s onboarding team will be able to provide support services only where included in the subscription plan.

2. Delivery Timelines

  • Self-serve Subscriptions: access is typically provisioned within 72 hours of successful payment confirmation. In the event of any technical issue with the payment or access, the user may reach out to the Support Team at [email protected].
  • Enterprise/negotiated Subscriptions: access timelines are as set out in the applicable order form or statement of work, and may depend on scope of integrations, single sign-on (e.g., Microsoft Entra ID) configuration, and multi-tenant setup requirements.
  • Delivery timelines may be affected by factors outside the Company's reasonable control, including third-party integration/API availability, Customer's IT environment, or incomplete information provided by Customer.

3. Delivery Failures

If Customer does not receive access credentials within the expected timeframe, Customer should contact [email protected]. The Company will investigate and, where the delay is attributable to the Company, expedite provisioning at no additional cost.

4. No Physical Shipping

As this Delivery Policy relates solely to a digital service, no shipping charges, physical delivery addresses, or courier/logistics terms apply.

5. Contact

For questions about delivery/provisioning of the Service, please contact [email protected].