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Legal
Version
1.0.0
Effective Date
23 September 2026
Last Updated
23 September 2026

Cancellation and Refund Policy

This Cancellation & Refund Policy applies to subscriptions and payments made for the CinfyAI platform, operated by Compileinfy Technology Solutions Private Limited (CIN: U72200AP2022PTC121508), through www.cinfy.ai.

Note: CinfyAI is a business (B2B) software-as-a-service subscription. Depending on Customer's engagement (self-serve subscription vs. negotiated enterprise order form), some terms below may be superseded by the specific commercial terms agreed in writing with Customer; in case of conflict, the signed order form or subscription agreement shall prevail.

1. Subscription Cancellation

  • Customer may cancel its Subscription at any time by providing written notice to SUPPORT EMAIL or through in-app account settings, effective at the end of the then-current billing cycle, unless otherwise specified in the applicable order form.
  • Cancellation does not entitle Customer to a refund of fees already paid for the current billing period, except as expressly set out in this Policy or otherwise agreed in writing.
  • Free trial or demo access, where offered, may be cancelled at any time without charge, and does not convert to a paid Subscription without Customer's affirmative action.

2. Refunds

Refunds may be considered in the following circumstances, at the Company's discretion, unless a different commitment is set out in a signed order form:

  • Duplicate or erroneous payment: If Customer is charged more than once for the same Subscription period due to a technical or processing error, the duplicate amount will be refunded within 21 business days of the error being confirmed.
  • Non-delivery of Service: If, after payment, Customer is unable to access the subscribed Service due to a cause attributable to the Company, and the issue is not resolved within a reasonable period after being reported, Customer may be entitled to a pro-rata or full refund for the affected period, at the Company's discretion.
  • Cancellation within a cooling-off period : Customer may cancel a new Subscription and receive a full refund of the amount paid, provided that: (a) the cancellation request is made within 24 (twenty-four) hours of the initial payment; and (b) Customer (including any authorised user on Customer's account) has not logged into or otherwise accessed or used the Service at any point between payment and cancellation. Where the Service has been accessed or used in any manner during this period, this cooling-off refund shall not apply, and any refund shall be governed by the other provisions of this Section 2 or the applicable order form.
  • Refunds are not provided for partial use of a billing period following voluntary cancellation, dissatisfaction with features that were disclosed at the time of purchase, non-usage of the Service during an active Subscription, or suspension/termination arising from Customer's breach of the Terms & Conditions.

3. Refund Process

  • Refund requests must be sent to [email protected] with the account details, transaction reference, and reason for the request.
  • Approved refunds will be processed to the original payment method through the third-party payment gateway being used by CinfyAI and Compileinfy Technologies within 21 business days of approval. Actual credit to Customer's account may take additional time depending on the card issuer or bank.
  • The Company reserves the right to request additional information to verify a refund request before processing.

4. Changes to Subscription Plans

Upgrades or downgrades to a Subscription plan will be reflected in the following billing cycle, or as otherwise agreed, and may result in a pro-rated charge or credit, as applicable, unless the order form specifies otherwise.

5. Contact

For cancellation or refund requests, please contact [email protected].